We at ICON can design a Dream Team Empowerment Session for your team based on your expectations from them and your company’s goals.
It involves consultation and training workshops that focus on the importance of image as a communication instrument. In each of these programs, we put emphasis on the participant’s behavior, etiquette, dressing and grooming and their impact on the organization.
Each session can be as quick as two hours to one whole day. They are done with lively demonstrations, slideshow presentations and supported with interactive handouts.
Professional Enhancement Program – PEP
This program aims to equip the participants with a guideline of Do’s and Don’ts in proper business attire and business etiquette for each business relationship.
Audience: Corporate groups, Organizations, School/Faculty members
Topics Covered:
- Business Dressing
- Grooming (or Make Up Tutorial)
- Business etiquette
- Body language and positive non verbal cues
- Civility: What it means and how it can help you be better
Winning Customer Service
This program aims to give information and techniques in servicing different types of customers in all business situations.
Audience: Corporate groups, Organizations, School/Faculty members
Topics Covered:
- Identifying your customers
- Body language and positive non verbal cues
- Understanding the customer
- Handling complaints
- Conflict resolution
- Meeting etiquette
- Enhancing the customer experience
Bringing Civility to your Team
This seminar aims to define the meaning of civility using the 25 Rules of Civility® by Dr. P.M. Forni to the any workplace, organization, or school. It will show how each person can benefit from knowing how to deal with difficult personalities, bad behavior and bullying or gossiping and bring back civility to your team.
Audience: Corporate groups, Organizations, School/Faculty members
Topics Covered:
- Definition of Civility
- Causes of incivility
- 25 Rules of Civility®
- Incivility: Cost and Benefits
- How to be at our best with others
- Fostering a culture of civility in the workplace
Communicare Training Program for Organizations
Topics Covered:
- Speech Craft
- Presentation Skills Workshop
- Basic English Grammar Refresher
- Communicating Effectively in the Workplace Workshop
- Communication as a Tool for Excellent Customer Service Workshop
- Business Writing Workshop
